FAQ

<h2>Frequently Asked Questions (FAQs)</h2>

<h2>About Herio</h2>

<h3>What is Herio?</h3>
<p>
    Herio is a wellness-driven skincare brand focused on creating effective, gentle, and honest
    skincare products using science-backed ingredients and botanical extracts.
</p>

<h3>Are Herio products suitable for sensitive skin?</h3>
<p>
    Yes, Herio products are thoughtfully formulated to be gentle and are suitable for most skin
    types, including sensitive skin. We recommend a patch test before first use.
</p>

<h2>Products &amp; Usage</h2>

<h3>Are Herio products safe for daily use?</h3>
<p>
    Yes, all Herio products are designed for daily use and are dermatologically considerate when
    used as directed.
</p>

<h3>Do your products contain harmful chemicals?</h3>
<p>
    We avoid unnecessary additives and focus on skin-friendly ingredients. Each formulation is
    developed with safety, effectiveness, and balance in mind.
</p>

<h3>Should I do a patch test before using the products?</h3>
<p>
    Yes, we recommend performing a patch test before using any new skincare product, especially if
    you have sensitive skin.
</p>

<h2>Orders &amp; Payments</h2>

<h3>How do I place an order?</h3>
<p>
    You can place an order directly through our website by adding products to your cart and
    completing the checkout process.
</p>

<h3>What payment methods do you accept?</h3>
<p>
    We accept all major debit cards, credit cards, UPI, net banking, and other payment options
    available at checkout.
</p>

<h3>Can I cancel my order?</h3>
<p>
    Orders can be cancelled before dispatch by contacting our customer support. Once an order has
    been shipped, it cannot be cancelled.
</p>

<h2>Shipping &amp; Delivery</h2>

<h3>Do you ship across India?</h3>
<p>
    Yes, we currently ship to most locations across India.
</p>

<h3>How long will my order take to arrive?</h3>
<p>
    Orders are typically delivered within 3–7 business days, depending on your location.
</p>

<h3>How can I track my order?</h3>
<p>
    Once your order is shipped, you will receive tracking details via email or SMS.
</p>

<h2>Returns &amp; Refunds</h2>

<h3>What is your return policy?</h3>
<p>
    Returns are accepted only for damaged, defective, incorrect, or expired products and must be
    reported within 48 hours of delivery.
</p>

<h3>When will I receive my refund?</h3>
<p>
    Approved refunds are processed within 7–10 business days to the original mode of payment.
</p>

<h3>Do you offer exchanges?</h3>
<p>
    Currently, we do not offer direct exchanges. If eligible, a refund will be issued and a new
    order can be placed.
</p>

<h2>Contact &amp; Support</h2>

<h3>How can I contact Herio?</h3>
<p>
    For any questions or support, you can contact us at:
</p>

<p>
    📧 <strong>Email:</strong> info@herio.in<br>
    📞 <strong>Phone:</strong> +91 8866 129521
</p>