Shipping Policy
At Herio, we are committed to delivering your skincare products safely and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
All orders are processed within 1–3 business days after order confirmation, excluding Sundays and public holidays.
Once your order has been dispatched, you will receive a confirmation message with tracking details.
Shipping Locations
We currently ship across India. Delivery timelines may vary depending on your location and courier service availability.
Delivery Timeline
- Metro cities: 3–5 business days
- Non-metro and remote areas: 5–7 business days
Please note that delivery timelines are estimates and may be affected by weather conditions, courier delays, or unforeseen circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout. Any additional charges such as COD fees will be clearly mentioned before order confirmation.
Address & Delivery Issues
Please ensure that your shipping address and contact details are accurate at the time of placing the order. Herio will not be responsible for delivery delays or failures caused by incorrect or incomplete address information.
If an order is returned to us due to unsuccessful delivery attempts or incorrect address details, re-shipping charges may apply.
Damaged or Missing Packages
If you receive a damaged package or if any items are missing, please contact us within 48 hours of delivery with clear images of the package and products.
We will investigate the issue and take appropriate action as per our policies.
Order Tracking
Once your order is shipped, tracking information will be shared via email or SMS. You can track your shipment using the provided tracking link.
Contact Us
For any questions related to shipping or delivery, please contact us at:
📧 Email: info@herio.in
📞 Phone: +91 8866 129521